Page is loading, Please wait...

Call Us Today! 800-466-0900

Subscriber Management Support

Transforming customer management into a strategic competitive advantage.

NorthStar’s subscriber management experts can provide your business with comprehensive solutions from the back office to the front office. Not only do we provide core customer care, billing products and services, but NorthStar also offers a broad array of complementary and integrated applications for a complete end-to-end solution. Whether you are a start-up business or are expanding into new areas, we have a solution for you. NorthStar can combine our core services to provide a complete turn key solution or integrate an individual service into your existing operation.


Customer Support

Customer care often proves to be the main point of difference between you and your competitors. Whether a customer is calling with a question, a billing inquiry or a problem, the quality and efficiency of your response can impact your future success. For this reason, every point of contact with your customers is an opportunity to gain a competitive advantage. Yet with trends in rightsizing and cost management, it’s often a challenge to generate a consistent level of superior customer service. NorthStar TeleSolutions can help you meet that challenge.
For Details

Statement Processing

The one regular communication a service provider has with its customers is the monthly billing statement. For a few precious moments every month, you have your customer’s undivided attention. It is your chance to connect, reinforce your brand, communicate important information and let your customers know about additional products or services that meet their interests. NorthStar TeleSolutions can transform these monthly communications into a powerful marketing tool and a key part of your overall customer service program.
For Details

Lockbox

We can handle all your cash disbursements, collections, reconciliations and reporting needs using your existing bank or a new account at one of our banks. Your bills will be coded to easily scan the payments into the billing system and minimize error.
For Details

Collections

NorthStar has a proven record of collecting payments from subscribers. Because we are a full service bureau, we start the collection process while the accounts still have service. By making payment arrangements and offering multiple payment methods, we are able to greatly reduce the number of non-pay disconnects thus saving you money.
For Details

Provisioning

Productivity and efficiency are both critical to your bottom line. We constantly develop, maintain and analyze schedules, routes and booking calendars to insure timely service and the most efficient use of manpower. We have a dedicated dispatch team to route all work orders and service calls to your technicians. Using text messaging, email, fax and wireless technology we can route, record and follow-up on all dispatched work.
For Details

Marketing

We believe that every contact with a customer is an opportunity to grow your revenue. NorthStar helps you leverage interactions with customers to make them even more profitable by applying cross-selling and up-selling techniques. We offer innovative churn management and retention programs to help you retain your existing subscriber base and maximize their lifetime value to your business.
For Details

Digital Support

We have the capability to activate, disconnect and add services to your digital subscribers remotely thus saving your team time and costly truck rolls. With this interface we are able to provide the following enhanced features
For Details

Reporting

The reporting capability of Insite is powered by Crystal Reports, the recognized leader in business intelligence. Insite incorporates a wide range of statistical analysis charts and reports, all integrated with the database system.
For Details

Call Center

At NorthStar, we are dedicated to serving the needs of telecom operators so much that it is the only industry we serve. Our goal is to provide you with the best in customer support solutions for all of your business needs.

Acquisition

Managing large volumes of sales leads generated by your company’s advertising strategy can be challenging, especially during peak response times. NorthStar helps meet this challenge by providing a flexible approach to managing inbound contacts through traditional methods, such as live-agent, while giving you the opportunity to use additional service offerings, such as Interactive Voice Response (IVR) and the Internet.
For Details

Answering Service

Are you sharing your after hours call center with dozens of unrelated industries? Many answering services take calls for telecommunications companies but they also take calls for healthcare, banking, insurance, utilities, manufacturing, retail chains, non-profits and other business professionals. Without being specialized in a specific industry, these call centers do little more than take messages and pass them back to you to resolve.
For Details

Reminder Services

We can handle all your cash disbursements, collections, reconciliations and reporting needs using your existing bank or a new account at one of our banks. Your bills will be coded to easily scan the payments into the billing system and minimize error.
For Details

Retain Customers

Considering that its an estimated 6 to 10 times more costly to acquire a new customer than to retain an existing customer, it’s readily apparent why subscriber retention is a critical phase of the customer lifecycle.
For Details

F.A.Q.

Will you answer the phone with my company name?
Yes. All correspondence, invoices, letters and calls are branded with your corporate identity. Your customers will never know that we are a different company.
Are you open 24 hours a day?
Yes, we are staffed 24 hours a day, 365 days a year to support both you and your subscribers. Furthermore, we provide support in both English and Spanish.
Where are you located?
Our primary support center and corporate offices are located in Indianapolis, Indiana.
How much does NorthStar TeleSolutions charge for its services?
Pricing varies by client and by the scope of services provided to each customer. Designing subscriber management programs for clients can be complex and requires analysis of project requirements and client needs to determine the price for NorthStar services. To receive a customized quote based on your specific needs, please fill out the information on the Contact Us page of this Web site.
How long does it take to setup service?
It depends on the complexity of the project, but most clients are up and running with NorthStar in as little as 2 weeks.
Do I have to use all of your services?
No. While we do offer packaged services for many operators, you may simply choose the specific services that are needed by your operation. It is also easy to enhance your service at a later time with additional NorthStar solutions.
How does the pricing work?
You pay only for what you use. NorthStar only bills for the calls it handles which makes it a perfect solution for both large and small operators. To receive a customized quote based on your specific needs, please fill out the information on the Contact Us page of this Web site.
How long does it take to set up service?
You can be up and running with NorthStar in as little as 5 days.
Must I use all of your services?
No. You simply choose the services that are needed by your operation. You can always enhance your service later with additional NorthStar solutions.
Do I have to sign a long term agreement?
You have no long-term contract, giving your business the flexibility to ramp-up or down for seasonal spikes and special projects.